Refund and Returns Policy

Refund and Return Policy for Eyes Relief Glasses

Effective Date: April 16, 2024

Thank you for shopping at Eyes Relief Glasses. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the processes, conditions, and timeframes for product returns and refunds to ensure a transparent and fair experience for both you and our business.

1. Conditions for Returns

  • Time Frame: You have 30 days from the date you receive your product to initiate a return.
  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Exemptions: Customized or personalized items are exempt from being returned unless they have defects in manufacturing.

2. Process for Initiating a Return

  • Contact Us: To initiate a return, please email us at [email protected] with your order number, details of the product, and the reason for the return. You can also contact us at our postal address: 5653 SW 114 Ave, Cooper City, FL 33330, USA.
  • Approval: We will respond promptly with instructions on how to proceed. If your return is approved, we will send you a return shipping label, as well as information on where to send your package.

3. Shipping Returns

  • Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Tracking: We strongly recommend that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4. Refunds

  • Processing: Once we receive your item, we will inspect it and notify you of the status of your refund after inspecting the item.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Exchanges

  • Defective or Damaged Items: If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 5653 SW 114 Ave, Cooper City, FL 33330, USA.
  • Availability: Exchanges are subject to the availability of stock.

6. Contact Us

If you have any questions on how to return your item to us, contact us at:

We aim to make this process as smooth and hassle-free as possible. Your satisfaction is our priority, and we strive to ensure you have a positive experience with every purchase.